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Featured articles
This industry education piece provided by Siemens Communications explores the concept of the virtual enterprise, an approach to information and communications infrastructure that uses software and Internet-based communications to replace dedicated proprietary hardware.
Successful businesses are agile ones, so enterprises need experts – savvy in both business and IT – who understand business processes and the best practices to get these processes changed, deployed and executed in real-time.
From SAP’s Business Process Expert Community Network, this blog explains the McKinsey concept of “tacit interactions,” and relates it to SAP’s “Business User” initiatives.
Even in customer interactions that begin with face-to-face conversations, the agreed transaction is eventually represented within a business application which must be executed efficiently, securely and with a rewarding user experience.
Mark Smith, Executive Vice President at Portrait Software, is a 15-year veteran in customer analytics and data management, and is responsible for delivering interaction optimization solutions to organizations challenged with managing millions of customers and converting these assets into better customer intelligence.
Podcasts
Brought to you by BTQ and sponsored by Capgemini, Tibco Software and Sybase. In this executive podcast panel discussion, IDC’s Dan Vesset guest moderates an in-depth and engaging dialogue with Capgemini’s Eddie Short, Tibco Software’s Roger Oberg and Sybase’s Kathleen Schaub.
Listen to this podcast.
In this executive podcast panel discussion, Sharon Taylor talks to panelists from three leading ITIL companies to discuss the topic of ITIL V3 and challenges that arise with integrating the redesigned practice framework with existing ITIL-based systems and applications.
Listen to this podcast.
Brought to you by BTQ and sponsored by Autonomy Cardiff, SAP and Xignite, IDC’s Sandra Rogers guest moderates an informative and insightful discussion with Autonomy Cardiff’s Suresh Ramaswamy, SAP’s Marco ten Vaanholt and Xignite’s Stephane Dubois about the current state of SOA implementations.
Listen to this podcast.
Yankee Group’s Jennifer Simpson moderates an executive podcast panel discussion with representatives from Cambrian House, Daptiv and Intuit to talk about the emergence of Web 2.0 and Enterprise 2.0 applications in enterprises of today’s Corporate America.
Listen to this podcast.
CA’s Galina Datskovsky and IDC’s Vivian Tero tackle the information governance initiative and provide best practices advice on how to successfully implement this effort throughout the enterprise.
Listen to this podcast.
whitepapers
Some IT departments consistently achieve their objectives while others consistently miss theirs. Is the difference in the IT groups themselves, their initiatives or something else altogether?
Enterprise Web 2.0 and mashups have arrived - look around, more than likely individuals in your organization have been utilizing mashups in your development, even if they don't use the label.
GRC - is it a new acronym for existing processes? Yes and no. Individual disciplines for governance, rick and compliance have existed in the past.
IT organizations have undergone a significant transformation over the last couple of decades. Not only has technological innovation radically altered the IT field, but the competitive landscape across industries and geographies, within both the private and public sectors, has pressured IT to provide better, faster, and smarter (read 'more relevant') services for less and less.
Service Level Management (SLM), Business Service Management (BSM) and Business Process Management (BPM) are disciplines for managing, monitoring and reporting IT and business processes. Though related, these disciplines have different objectives and, when administered collectively, provide end-to-end visibility and management of business services.
featured research
The information revolution is producing mountains of digital data that is becoming more and more challenging to process and analyze.
Claudia Imhoff, Ph.D., President and Founder of Intelligent Solutions Inc., is a thought leader, visionary and practitioner in the rapidly growing fields of BI and customer-focused strategy.
Steve Williams is President of DecisionPath Consulting, a 30-person consulting firm that helps Fortune 1000 companies leverage BI for improved business results.
Lynda W. Moulton is a consultant on IT and knowledge management, with over 30 years of experience developing and implementing technology-based solutions for managing enterprise content.
Ken Poore is a Senior Analyst at Forrester. A professional with more than 20 years of experience, Ken advises clients on applying enterprise search solutions for information and knowledge management professionals.
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