Unified Business Communications

Historically, enterprise mobility has been about untethering a worker from a fixed location. Although this has been a critical step in truly forming an anywhere enterprise, it is only the fi rst step in achieving it.

Craig Mathias leads a discussion with representatives from Aruba Networks, Colubris Networks, Siemens Enterprise Communications and Xirrus Inc. to address both current challenges as well as the next generation of solutions in the unified communications space.

Lynsey Crossan, Head of Convergence Proposition at BT Americas, says, “To help them fulfill the promise of convergence, enterprises can benefit from a knowledgeable partner that brings a network-centric perspective and years of global networking experience to the challenge.

Agents often find themselves caught between the demands of the organization and the needs of the customer – ultimately putting stress on organizations grappling with contact centers that are becoming more complex. But BT’s Frank Shaffer can help you run better customer contact centers.

Aaron McCormack, CEO, BT Conferencing, talks about the benefits of cutting-edge conferencing methods. “Most of us have come a long way since the only practical way to communicate was to hold a face-to-face meeting. The latest audio, Web and videoconferencing services can change the way a business works, save time and money, and even contribute to a cleaner environment.”