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featured articles
Chuck Pol, President, and Pete Russo Director of Convergence Programs, BT Americas; explore convergence.
Aaron McCormack, CEO, BT Conferencing, talks about the benefits of cutting-edge conferencing methods. “Most of us have come a long way since the only practical way to communicate was to hold a face-to-face meeting. The latest audio, Web and videoconferencing services can change the way a business works, save time and money, and even contribute to a cleaner environment.”
Agents often find themselves caught between the demands of the organization and the needs of the customer – ultimately putting stress on organizations grappling with contact centers that are becoming more complex. But BT’s Frank Shaffer can help you run better customer contact centers.
Craig Mathias leads a discussion with representatives from Aruba Networks, Colubris Networks, Siemens Enterprise Communications and Xirrus Inc. to address both current challenges as well as the next generation of solutions in the unified communications space.
Lynsey Crossan, Head of Convergence Proposition at BT Americas, says, “To help them fulfill the promise of convergence, enterprises can benefit from a knowledgeable partner that brings a network-centric perspective and years of global networking experience to the challenge.
podcasts
Robin Gareiss, EVP & Senior Founding Partner, Nemertes Research. For the past 16 years, Robin has worked closely with hundreds of senior IT executives across a range of industries, analyzing and understanding their use of technology and capturing and quantifying best practices.
Listen to this podcast.
Roger Sands, Vice President of Engineering at Colubris Networks, talks about what makes 802.11n the new standard in WLAN technology.
Listen to this podcast.
Yankee Group's Zeus Kerravala talks to DiVitas' CEO Vivek Khuller about the company's focus on converged mobile communications, seamless roaming and mobility's role in unified communications.
Listen to this podcast.
Craig Mathias leads a discussion with representatives from Aruba Networks, Colubris Networks, Siemens Enterprise Communications and Xirrus Inc. to address both current challenges as well as the next generation of solutions in the unified communications space.
Listen to this podcast.
Nemertes Research’s Robin Gareiss and Ericsson’s Rosemary Wilkie engage in an intriguing discussion on the phenomenon of mobile broadband and how this technology, provided by vendors like Ericsson, is furthering the mobilization of enterprises today.
Listen to this podcast.
whitepapers>
Many companies are investing in wireless and mobile solutions. Millions of users and many thousands of companies access corporate email and calendar information wirelessly today. Where mobility was once viewed as a risky venture, its value is now understood. These solutions are expected to increase productivity and improve efficiency due to improved field-based access to knowledge within the mobile workforce.
Hewlett Packard (HP): Sweden joins the revolution in mobilized communications. HP is a Fortune 11 company, with $91.7 billion in
revenue.
Enterprise wireless LANs (WLANs) save money, boost productivity and unleash valuable new applications. IT Managers want to extend WLAN support to include more users, more locations, more applications and more types of wireless devices. These growing demands, however, are too much for today’s “switch-centric” WLANs.
As communications technology proliferates, users are subjected to an increasing level of information overload and lack of control. With multiple devices and interfaces to access content, learning curves and complexity become a major challenge. On the other hand, reaching out in real-time to communicate with individuals or multiple team members becomes increasingly difficult in this fragmented communications world. Delays, lack of closure on questions or processes, or duplicate communication attempts all add up to a potentially frustrating and unproductive business environment.
These days, there are all sorts of pressures on organizations to “go green,” contribute to their communities and get involved in a whole range of activities that would once have been frowned upon. Even quite recently, the dominant view was that companies existed to make profits for shareholders, not to do good deeds.
featured research
Bob Hafner, Managing Vice President, Garter, Inc., encourages organizations to take a long-term planning approach – a must if enterprises do not want to get carried away implementing wasted "solutions" when it comes to the wild world of wireless.
Frank Hanzlik, Managing Director, Wi-Fi Alliance discusses the benefits and future of Wi-Fi. WWi-Fi/mobile convergence is perhaps one of the most talked-about topics in wireless today.
Irwin Lazar, Principal Research Analyst & Program Director, Nemertes Research, states "Unified communications offers tremendous opportunity to improve enterprise efficiency, streamlining tasks, improving work flow, shortening project life cycles and improving customer interaction."
David Willis, Chief of Research, Communications, Gartner, Inc., says big businesses must embrace the rapid rise of an agile workforce, as a new generation with big expectations enters the ranks.
Jon Arnold, Principal of J Arnold & Associates, focuses on five trends and themes that will be most important for businesses in considering not just how to adopt VoIP, but where, when, and why.
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